Return & Refund Policy
We want your family to absolutely love your Little & Lively bamboo clothing! If for any reason something isn’t quite right, we’re here to help with a simple and fair return process.
Return Guidelines
- 30-day return window: You may return unwashed and unworn items within 30 days of purchase.
- Original condition: Returns must have all original tags and packaging intact.
- Sale items: All sale and “Last Call” items are final sale, unless otherwise noted on the product page.
Return Shipping
- Canadian customers: While we don’t currently offer free return shipping, we can provide a prepaid return label. Return shipping costs will be deducted from your refund once we process your return.
- U.S. customers: Customers are responsible for return shipping to our Canadian headquarters. We are unable to provide prepaid labels for U.S. returns.
- International customers: Return shipping fees and any applicable customs fees are the customer’s responsibility.
Refund Process
- Once your return arrives and passes inspection, we’ll process a refund to your original payment method.
- You’ll receive an email confirmation when your refund has been completed.
- Please allow up to 10 business days for the refund to appear in your account, though often it’s much faster.
Exchanges
To get the new size or style you want as quickly as possible, we recommend:
- Placing a new order immediately to secure your preferred item and size.
- Returning the original item through our standard return process once your new order is placed.
- We’ll issue a refund as soon as your return is received and approved.
Damages & Issues
Please inspect your order upon arrival. If items are defective, damaged, or incorrect, contact us immediately so we can make it right.
If you have any questions or need further assistance, our friendly Customer Care team is here to help. Reach out anytime at hello@littleandlively.com.